800-601-0230 ENSURE SAFE PAYMENTS

Payment Practices that Support Social Distancing

The CDC, together with federal, state and local governments stress the importance of social distancing to help reduce the spread of COVID-19. Telephone, video, and curbside servicing have emerged as successful business models that allow providers of essential services to safely interact with customers during this crisis.

Keep Essential Business Running Safely

Businesses that primarily engage with customers in person need to implement additional payment practices
to safely interact with customers via telephone, video or curbside.

  • Easy &
    Secure

    Must be convenient, easy and secure for customers and employees.

  • Fee & Fraud
    Protection

    Must protect merchants from significant increases in processing fees and fraud.

4 Ways to Optimize Remote Payments

1 Telephone Payments


  • Without certain security features, credit card transactions downgrade, which can add hundreds of dollars per month to processing fees.

  • Address Verification Service (AVS), Card Verification Value (CVV), and Level 2 credit card processing protect against expensive downgrades.

2 Remote Receipts and Signatures


  • Obtaining verbal approval only for work orders and receipts increases the chance of chargebacks.

  • Emailing customers work orders, invoices and receipts to sign remotely adheres to social distancing and creates a digital record.

3 Hosted Payment Pages


  • Solely relying on over-the-phone or mail-in payments is inconvenient for customers and inefficient for the business.

  • Adding a “Pay Now” button on your website with a link to a branded Hosted Payment form allows customers to safely pay online.

4 Flexible Payment Plans


  • Declining service to loyal customers who are financially struggling due to the health crisis can further put them in harm’s way.

  • Offering valued customers flexible payments is key. Recurring Payments and Hosted Payments allow customers to pay over time.


Healthy Payments for Every Interaction

PayJunction can quickly and easily help you implement payment solutions to support the “new normal” way
of doing business, thereby protecting customers and employees during this crisis.

  • Over The Phone

    Remote signature capture, security features and ACH telephone processing reduce risk.

  • Online

    Hosted Payment Pages, Recurring Billing and Installment Plans improve cash flow.

  • In Person

    ZeroTouch Terminal supports contactless payments and elevates the customer experience.

Transparent and Ethical Pricing


PayJunction is an ethical, people-first provider. We value long-term relationships and bring transparency
to every interaction. Our month-to-month processing means no early cancellation fees.

  • 98.18%

    CUSTOMER
    SATISFACTION SCORE

  • 51SEC

    AVERAGE PHONE
    WAIT TIME

  • $5+

    BILLIONS
    IN PROCESSING

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    CUSTOMER LOVE
    LETTERS

  • 10+ Years of PCI
    Level 1 Status

  • A+ 3 Years With
    No Complaints

  • Customer Service
    Dept of the Year

  • FinTech Software
    Solution of the Year